Broadwaylane offers a 30 day refund or exchange policy. We are not responsible for pictures showing incorrectly on your monitor. The refunds/exchanges will only be made if the following return guidelines are followed:
- The item must be returned in all the original packaging, including cartons, boxes.
- All returns/exchanges must be boxed and packed securely for shipping. Each box must be accompanied with a return authorization (RA) number.
- Please place the RA number given to you by Closeoutlinen, on two sides of the carton being returned. All returns that do not have RA numbers on them will not be accepted.
- Refunds/exchanges are within 30 days from the day the customer received the original item.
- Shipping & insurance charges (if any) are not refundable.
- Please e-mail for all exchanges and RA Numbers
- We may except returns/exchanges that do not qualify under our return policy. These returns will only be accepted at our discretion and a restocking fee may apply
- Items that have be cleaned, used or laundered cannot be returned or exchanged.
- All returned / exchanged items must be in resaleable new condition - returns / exchanges that are received that do not comply will be returned to the customer at the customers cost
- Please allow 3-5 days from receipt of return for refunds to be processed